Terms of Service

Article 1 - Definitions
In these general terms and conditions, the following definitions apply:

  • Cancellation period: the period during which the consumer can exercise his right of withdrawal.
  • Consumer: the natural person who is not acting as part of a profession or business and who enters into a distance selling agreement with the entrepreneur.
  • Day: calendar day.
  • Ongoing activity: a distance sales agreement for a number of products and/or services where the obligation to deliver and/or purchase extends over a longer period.
  • Durable medium: any means that enables the consumer or entrepreneur to store information addressed personally to them in such a way that it is possible to retrieve and reproduce the stored information unchanged in the future.
  • Right of withdrawal: the consumer's option to cancel the distance sales contract within the withdrawal period.
  • Entrepreneur : the natural or legal person who offers products and/or services to consumers by means of distance selling.
  • Distance sales contract : a contract where, as part of a system for the distance sale of products and/or services organised by the entrepreneur, one or more means of distance communication are used exclusively up to and including the conclusion of the contract.
  • Distance communication technology : means that allow a contract to be concluded without the consumer and the entrepreneur having met at the same time in the same room.
  • General terms and conditions of sale: the contractor's current general terms and conditions of sale .

Article 2 - Identity of the contractor

Contact information:

Opening hours for operation:
- Monday to Friday: 08:00 to 18:00
- Saturday and Sunday: 10:30 AM to 4:00 PM

We try to respond to your emails within 24 hours (CET).

Article 3 - Applicability

These general terms and conditions apply to any offer from the entrepreneur and to any distance selling agreement and order concluded between the entrepreneur and the consumer.
Before the distance contract is concluded, the text of these general terms and conditions must be made available to the consumer. If this is not reasonable, it will be made clear before the conclusion of the distance contract that the general terms and conditions can be consulted by the entrepreneur and will be sent free of charge as soon as possible at the consumer's request.
If, contrary to the previous paragraph, the distance contract is concluded electronically before the conclusion of the distance contract, the text of these general terms and conditions may be made available to the consumer electronically in such a way that it can be easily stored by the consumer on a durable medium. If this is not reasonably possible, it will be indicated before the conclusion of the distance contract where the general terms and conditions can be read electronically and that they will be sent free of charge electronically or otherwise at the consumer's request.
If, in addition to these general terms and conditions, specific conditions apply to a product or service, the second and third paragraphs apply accordingly and the consumer can always invoke the provision that is more favorable to him in the event of conflicting general terms and conditions.
If at any time one or more provisions of these general terms and conditions are invalid or declared invalid, in whole or in part, the contract and these general terms and conditions shall otherwise remain in force and the provision in question shall be immediately replaced by a provision that is as close as possible to the scope of the original.
Situations not regulated in these general terms and conditions must be assessed “in the spirit” of these general terms and conditions.
Any ambiguity regarding the interpretation or content of one or more provisions of our general terms and conditions shall be interpreted “in the spirit” of these general terms and conditions.

Article 4 - The Offer
If an offer has a limited validity period or is subject to conditions, this will be expressly stated in the offer.
The offer is subject to change. The contractor has the right to change and adapt the offer.
The offer contains a complete and accurate description of the products and/or services offered. The description is sufficiently detailed to enable the consumer to assess the offer correctly. If the entrepreneur uses images, these must constitute a faithful representation of the products and/or services offered. Obvious errors or shortcomings in the offer are not binding on the entrepreneur.
All images, specifications and data in the offer are indicative and cannot give rise to any form of compensation or termination of the contract.
The images accompanying the products are an accurate representation of the products offered. The supplier cannot guarantee that the colors shown correspond exactly to the actual colors of the products.
Each offer contains information so that it is clear to the consumer what rights and obligations are associated with accepting the offer. This applies in particular to:

  • the price, excluding customs clearance costs and import sales tax. These additional costs must be borne by and at the risk of the customer. The postal and/or courier service will apply the special provisions applicable to postal and courier services in connection with imports. This procedure applies when the goods are imported into the country of destination in the EU, which is also the case here. The postal and/or courier service collects VAT (whether or not it is collected together with the customs clearance fees charged) from the recipient of the goods;
  • any shipping costs;
  • the manner in which the agreement will be concluded and what measures will be necessary for this purpose;
  • whether or not the right of withdrawal applies;
  • the method of payment, delivery and performance of the contract;
  • the period for acceptance of the offer or the period within which the contractor guarantees the price;
  • the level of the long-distance communication tariff if the costs of using the long-distance communication technology are calculated on a basis other than the general basic tariff for the means of communication used;
  • whether the agreement will be archived after it is concluded and, if so, how the consumer can access it;
  • the way in which the consumer can check and, if he wishes, recover the data he has provided in connection with the contract before the contract is concluded;
  • all languages ​​other than Dutch in which the agreement can be concluded;
  • the codes of conduct to which the trader has subscribed and the way in which the consumer can consult these codes of conduct electronically, and
  • the minimum duration of the distance contract in the case of a longer-term transaction.
  • Optional: available sizes, colors, material type.

Article 5 - The Agreement
Subject to the provisions of paragraph 4, the contract is concluded when the consumer accepts the offer and fulfils the conditions set out therein.
If the consumer has accepted the offer electronically, the entrepreneur will immediately confirm receipt of the electronic acceptance of the offer. As long as the receipt of this acceptance has not been confirmed by the entrepreneur, the consumer may cancel the contract.
If the contract is concluded electronically, the contractor will take appropriate technical and organizational measures to ensure the electronic transmission of data and guarantee a secure web environment. If the consumer can pay electronically, the contractor will take appropriate security measures.
The entrepreneur can - within the legal framework - find out whether the consumer is able to meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance sales contract. If, on the basis of this investigation, the entrepreneur has good reason not to conclude the contract, he has the right to reject an order or request, stating the reasons, or to attach special conditions to the execution.
Together with the product or service, the entrepreneur must send the consumer the following information in writing or in such a way that it can be stored in an accessible manner by the consumer on a durable medium:

  • the visiting address of the contractor's branch to which the consumer can address his complaints;
  • the conditions and manner in which the consumer may exercise his right of withdrawal, or a clear statement of the exclusion of the right of withdrawal;
  • information about existing warranties and customer service;
  • the information contained in Article 4(3) of these general terms and conditions, unless the entrepreneur has already provided this information to the consumer before the conclusion of the contract;
  • the conditions for terminating the agreement if it runs for more than one year or is indefinite.

In the case of an extended transaction, the provision in the previous paragraph applies only to the first delivery.
Each agreement is concluded under the suspensive condition that there is sufficient availability of the products in question.

Article 6 - Right of withdrawal
When purchasing products, the consumer has the right to withdraw from the contract for 30 days without giving any reason. This withdrawal period begins on the day after the receipt of the product by the consumer or a representative designated in advance by the consumer and brought to the attention of the entrepreneur.
During the withdrawal period, the consumer must treat the product and the packaging with care. He will only unpack the product or use it to the extent necessary to assess whether he wants to keep the product. If he exercises his right of withdrawal, he must return the product to the entrepreneur with all the accompanying accessories and - as far as possible - in its original condition and packaging in accordance with the entrepreneur's reasonable and clear instructions.
If the consumer wishes to exercise his right of withdrawal, he must do so to the contractor within 30 days of receiving the product. The consumer must notify this by means of a written notification/email. Once the consumer has indicated that he wishes to exercise his right of withdrawal, he must return the product within 30 days. The consumer must prove that the delivered goods have been returned within the deadline, e.g. by means of a proof of dispatch. Please note that returned goods must be sent back to our supplier in China at your expense.
If, after the deadlines mentioned in paragraphs 2 and 3, the customer has not indicated that he wishes to exercise his right of withdrawal or has not returned the product to the contractor, the purchase is a fact.

Article 7 - Costs in the event of cancellation
If the consumer exercises his right of withdrawal, the costs of returning the products will be borne by the consumer.
If the consumer has paid an amount, the entrepreneur will refund this amount as soon as possible, but no later than 30 days after the revocation.

Article 8 - Exclusion of the right of withdrawal
The entrepreneur may exclude the consumer's right of withdrawal for the products described in paragraphs 2 and 3. The exclusion of the right of withdrawal only applies if the entrepreneur has clearly stated this in the offer at least in good time before the conclusion of the contract.
Exclusion of the right of withdrawal is only possible for products:

  • created by the entrepreneur in accordance with the consumer's specifications;
  • which is clearly of a personal nature
  • which cannot be returned due to their nature;
  • which can be destroyed or aged quickly;
  • whose price is subject to fluctuations in the financial market over which the contractor has no influence;
  • for individual newspapers and magazines;
  • for audio and video recordings and computer software whose seal has been broken by the consumer;
  • for hygiene products whose seal has been broken by the consumer.

Exclusion of the right of withdrawal is only possible for services:

  • relating to accommodation, transport, catering or leisure activities to be carried out at a specific time or for a specific period;
  • if delivery has begun with the consumer's express consent before the end of the withdrawal period;
  • betting and lotteries.

Article 9 - The price
During the validity period specified in the offer, the prices of the offered products and/or services will not be increased, with the exception of price changes due to changes in VAT rates.
Contrary to the previous paragraph, the supplier may offer products or services whose prices are subject to fluctuations in the financial market and over which the supplier has no influence, at variable prices. This obligation to fluctuate and the fact that the prices stated are indicative prices are specified in the offer.
Price increases within 3 months of the conclusion of the contract are only permitted if they result from legal provisions or regulations.
Price increases from 3 months after the conclusion of the contract are only permitted if the contractor has accepted them, and:

  • they are a consequence of statutory rules or regulations; or
  • The consumer has the right to withdraw from the contract with effect from the day the price increase takes effect.

The place of delivery is in accordance with Section 5(1) of the Sales Tax Act 1968 in the country where the transport begins. In this case, the delivery takes place outside the EU. The postal or courier service then collects the VAT or customs clearance costs from the customer. Therefore, no VAT is charged to the entrepreneur.
All prices are subject to printing and typing errors. No liability is accepted for the consequences of printing and typing errors. In the event of printing or typing errors, the contractor is not obliged to deliver the product at the incorrect price.

Article 10 - Compliance and warranty
The supplier guarantees that the products and/or services comply with the contract, the specifications stated in the offer, reasonable requirements for reliability and/or usability and the legal provisions and/or public regulations in force at the time of conclusion of the contract. If agreed, the contractor also guarantees that the product is suitable for use other than normal.
A guarantee from the contractor, manufacturer or importer does not affect any legal rights and claims that the consumer may have against the contractor based on the contract.
Shortages or incorrectly delivered products must be reported in writing to the contractor within 30 days of delivery. The products must be returned in their original packaging and in new condition.
The contractor's warranty period corresponds to the manufacturer's warranty period. However, the contractor is never responsible for the final suitability of the products for each individual consumer application or for any advice on the use or application of the products.
The warranty does not apply if:

  • The consumer has repaired and/or treated the delivered products themselves or has had them repaired and/or treated by a third party;
  • The delivered products have been exposed to abnormal conditions or have been handled negligently or contrary to the contractor's instructions and/or have been treated on the packaging;
  • The deficiency is wholly or partly a result of regulations that the government has issued or will issue regarding the nature or quality of the materials used.

Article 11 - Delivery and performance
The Supplier must exercise the greatest possible care when receiving and executing orders for products.
The place of delivery is the address that the consumer has provided to the company.
Subject to the provisions of Article 4 of these General Terms and Conditions, the Company will fulfill accepted orders as soon as possible, but no later than 30 days, unless the consumer has agreed to a longer delivery period. If delivery is delayed or if an order cannot be fulfilled or can only be fulfilled partially, the consumer will be informed no later than 30 days after the order is placed. In this case, the consumer has the right to cancel the contract free of charge and is entitled to compensation.
In the event of dissolution in accordance with the previous paragraph, the contractor will refund the amount paid by the consumer as soon as possible, but no later than 30 days after dissolution.
If delivery of an ordered item proves to be impossible, the contractor will endeavour to deliver a replacement item. At the latest at the time of delivery, it will be clearly and comprehensibly stated that a replacement item will be delivered. The right of withdrawal cannot be excluded for replacement items. The costs of any return will be borne by the supplier.
The risk of damage and/or loss of the products is borne by the contractor until the time of delivery to the consumer or to a representative designated in advance and notified by the contractor, unless otherwise expressly agreed.

Article 12 - Permanent operation: duration, termination and extension

  • Completion: The consumer may terminate a contract concluded for an indefinite period and involving the regular supply of products (including electricity) or services at any time, subject to the agreed termination rules and a maximum notice period of one month.
  • The consumer may terminate a contract concluded for a fixed period for the regular supply of products (including electricity) or services at any time until the end of the fixed period, subject to the agreed termination rules and a notice period of no more than one month.
  • The consumer may enter into the contracts mentioned in the previous paragraphs:
    • be terminated at any time and not be limited to termination at a specific time or for a specific period;
    • at least terminate them in the same way they were entered into;
    • Always terminate with the same notice period as the contractor has set.
  • Extension: A contract concluded for a specific period and relating to the regular supply of products (including electricity) or services cannot be tacitly extended or renewed for a specific period.

Notwithstanding the previous paragraph, a fixed-term contract for the regular supply of daily, news and weekly newspapers and magazines may be tacitly extended for a fixed-term period of up to three months if the consumer gives his consent and may terminate the extended contract towards the end of the extension with a maximum notice period of one month.
A fixed-term contract for the regular supply of goods or services may only be tacitly extended for an indefinite period if the consumer terminates it at any time with a notice period of no more than one month and a notice period of no more than three months if the contract concerns the regular but less than monthly supply of daily newspapers, news and weekly newspapers and magazines.
A time-limited contract for regular delivery of daily, news and weekly newspapers and magazines (trial or introductory subscription) is not tacitly continued and automatically terminates after the expiration of the trial or introductory period.

  • Note: If an agreement has a duration of more than one year, the consumer may terminate the agreement at any time after one year with a notice period of no more than one month, unless fairness and equity prevent termination before the end of the agreed duration.

Article 13 - Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid within 7 working days of the start of the withdrawal period referred to in Article 6(1). In the case of a contract for the provision of a service, this period begins when the consumer has received confirmation of the contract.
The consumer is obliged to immediately report any inaccuracies in the payment information provided or delivered to the contractor.
In the event of non-payment by the consumer, the contractor has the right, subject to legal restrictions, to invoice the reasonable costs notified to the consumer in advance.

Article 14 - Complaints procedure
Complaints regarding the performance of the contract must be described fully and clearly to the contractor within 7 days of the consumer's discovery of the defects.
Complaints submitted to the contractor will be processed within 14 days of receipt. If a complaint requires a longer foreseeable processing time, the contractor will respond within the 14-day period with an acknowledgement of receipt and an indication of when the consumer can expect a more detailed response.
If the complaint cannot be resolved amicably, a dispute will arise which will be subject to dispute resolution.
A claim does not suspend the contractor's obligations unless otherwise stated in writing by the contractor.
If the Contractor believes that a complaint is justified, the Contractor will, at its sole discretion, replace or repair the delivered products free of charge.

Article 15 – Disputes
Agreements between the Company and the consumer to which these general terms and conditions apply are governed exclusively by the laws of Hong Kong, even if the consumer is resident abroad.

Article 16 – CESOP
Due to the measures introduced and tightened as of 2024 in connection with the amendment of the "Wet op de omzetbelasting 1968 (Law implementing the Payment Service Providers Directive)", and thus the implementation of the Central Electronic System for Payment Information (CESOP), payment service providers can register information in the European CESOP system.

Contact information:

Opening hours for operation:
- Monday to Friday: 08:00 to 18:00
- Saturday and Sunday: 10:30 AM to 4:00 PM

We try to respond to your emails within 24 hours (CET).